Frequently Asked Questions

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Children under the age of 2 will be required to sit on a carers lap unless a ticket is purchased.

Three categories are available for sale (Courtside hospitality; Premium; Regular):

Courtside Hospitality is closest to the court, and includes XXX

Premium is the next section closest (lower bowl) to the court followed by Regular (upper bowl)

Neither Category 1 nor Category 2 include hospitality

Please refer to the seating map for more detail.

All tickets have a uniquely encrypted barcode to validate entry and allow detection of counterfeit tickets.

Once you purchase the ticket, it is a condition of sale that there are no refunds, cancellations or exchanges. By purchasing a ticket, a customer is automatically accepting all terms and conditions. Attendees are encourages to read the terms and conditions prior to entering the venue.

It is a condition of sale that the tickets may not, without the prior written consent of the Organiser, be resold at a price above the face value of the tickets or used for advertising, promotion or other commercial purposes (including competitions or trade promotions) or to in any way enhance the demand for any goods or services. If a ticket is sold and/or used in breach of this condition, the Organiser reserves the right to deny admission to the bearer of the ticket.

 

Visa and MasterCard are accepted.

The Organiser will determine the nature of the problem, and if your tickets are replaceable, instruct you as to where and when to pick up your replacement tickets. Replacement tickets can only be picked up by the Credit Card holder with the original credit card used in the purchase. The replacement of any tickets automatically cancels and voids the previous bar-coded ticket. Please contact customerservice@ticketmaster.ae for further assistance.

 

The Tennis Village opens one hour before the first match of the day.

Seated with disability access.

This is an all-ages event.

Valid ID checks will take place for those over 21 wishing to purchase alcohol. Original Identification must be produced to purchase alcoholic beverages (Original Passport, UAE Driver’s License, UAE and GCC ID card).

No outside food is permitted in the stadium however there will be various vendors within the Tennis Village catering to customer requirements. Please note that no bottle caps are allowed in the venue (these will be removed upon purchase for safety reasons)

Yes, but no flash photography is allowed during play.

Aerosol cans, chains, studded bracelets, glow sticks, coolers or ice chests, furniture, fireworks, flares or smoke bombs, illegal drugs, laser pens and pointers, noisemaking devices (whistles, air horns, etc.) food and beverage, poles to display banners, flags, etc., cameras, video or recording devices, weapons and any other items deemed to be inappropriate or dangerous by the Organiser.

Yes, food and beverage will be made available for those who wish to purchase within the Tennis Village and in the Stadium.

Click here for directions to the International Tennis Centre, Zayed Sports City, Abu Dhabi.

Parking is ample at Zayed Sports City with over 7,000 spots available onsite, please follow the signs.

Overnight parking is not permitted and cars left for extended periods of time are subject to towing and stowage at the owner’s expense.

You are encouraged to come early to experience the off court fun!

Yes

ATM’s are located at the Bowling Centre next to the Venue.

There are a large number of hotels located near the venue and within Abu Dhabi.

Hotels nearby to Zayed Sports City include: Aloft, Centro, Holiday Inn, Hilton, Hyatt, Premier Inn, Ritz-Carlton, Rotana, Shangri-La, Fairmont and Traders. These are located within a five minute car ride to Zayed Sports City.

Flat. Village is mainly concrete with some grass area by the football pitch.

Yes, assistance dogs are permitted by the venue.

There is wheelchair and disabled access at the venue for this show. A disabled platform is available, for a wheelchair and one carer.

Please email the Organiser at customerservice@ticketmaster.ae to notify of any wheelchair or accessible customers’ attendance.